Yes. We can provide assistance for any date changes. When reaching out, please have a new date and time in mind for your updated visit. Please contact us at reservations@toledozoo.org or 419-385-5721 ext. 6000

Yes. We do ask that our members make a reservation for each visit to the Lights show. Reservations help to spread out the arrival time of our guests, speeds up the check-in process and makes for a better experience once inside the Zoo.

Every arrival time has a maximum number of reservations, which includes both Members and Non-Members. When the capacity for the time slot is reached, it will display “Sold Out” meaning no more reservations are available for that arrival time.

Military individuals, both Veteran and Active Duty, do not need reservations. They can present their military ID or proof of military service at the admission gates for entry any date and time that the Zoo is open. We do ask that other non-military guests in the group make a reservation for a specific date and time for their Zoo visit

Reservations can be made up to 7 days in advance. Reservations can be made online or via phone at 419-385-5721 ext. 6000.

Reservations can be made up to 7 days in advance. Reservations can be made online or via phone at 419-385-5721 ext. 6000.

Yes. Our admissions staff can look up reservations upon arrival at the Zoo. We simply need the name or email address for the reservation.

When making a reservation, our guests are selecting an hour window of time for their arrival. We ask that our guests make every effort to arrive within that selected hour of time. Earlier or later arrivals may not be accommodated. Once you are in the Zoo, you can stay as late as desired up until closing time.

Once you are in the Zoo, you can stay as late as desired up until closing. Monday through Thursday, the Zoo closes at 9 p.m. Friday through Sunday, the Zoo closes at 10 p.m.

Guests who have existing Zoo tickets do not need to make a reservation for a visit to the Lights show. You can arrive at any date and time that the Zoo is open and present the tickets at the admission gate for entry.

The Zoo is open in all weather conditions with the exception of a Level 3 Snow Emergency as proclaimed by Lucas County. Any current or upcoming Zoo closures will be announced on our website.

Once tickets are purchased, they are non-refundable. Lights tickets can be transferred to another date or time for a visit to the Lights or to general Zoo admission in 2025. Please call 419-385-5721 ext. 6000 or email reservations@toledozoo.org to transfer.