Member FAQ's

Please consider logging into your digital membership card at http://connect.toledozoo.org and following the instructions. Then, simply show your membership ID barcode for free parking and admission. Otherwise, go to the Membership Sales window located in the Anthony Wayne Trail entry plaza for a day pass. If your Membership was purchased online, you may go directly to the admission gate and present your confirmation email, which serves as your temporary card until your permanent card arrives. Please note that your digital membership card email link will be sent to you within 72 hours. If you are renewing your membership, your digital card will also be updated within 72 hours.

Membership price is based upon where the person purchasing the membership lives.

Toledo Zoo gift cards cannot be used to purchase a membership online or by phone, but they can be used when purchasing a membership on Zoo grounds at the Membership Sales window located in the Anthony Wayne Trail entry plaza.

Go to http://connect.toledozoo.org and follow the instructions given to download your card.

When you renew your membership, upgrade to a different category, or make any changes to your membership, your digital membership card will be updated within 72 hours. If you visit the Zoo prior to the update being made, please go directly to the admission gate as your membership will already be updated in the membership database.

For online purchases, December 10 is the last day to purchase gift memberships to ensure they are delivered in time for the holidays and December 4 for mail in purchases. Any gifts purchased after these dates will not be guaranteed to arrive in time.

If you experience issues entering a promotional code and the total reflected at checkout is not accurate, do not proceed with checkout as we are unable to issue refunds on any membership products. Please call us at 419-385-5721 ext. 6002 and we will gladly assist with your purchase over the phone.

No, you will not lose any time if you renew your membership prior to your expiration date; your membership expiration date will simply be extended for one additional year. As a conservation organization, the Zoo encourages members to renew early and to renew online if possible to decrease the need for paper renewal notices to be printed and mailed.

Toledo Zoo & Aquarium static cling window decals are given to all Zoo members to show their pride and support for the Zoo. Window decals can be picked up at the Membership Sales window located in the Anthony Wayne entry plaza. Please note that window decals are not parking passes and members are still required to present their membership card for free parking.

Yes, simply print a copy of your digital card, or send a screenshot of the card to your caregiver and have them present the card on their phone along with your permission note and their identification. Please note that only one caregiver is granted free admission and only your children. This policy is only applicable to Dual, One Adult Family, Family and President's Circle memberships. Caregiver will be asked to present identification.

No. Zoo Memberships can only be used by one household. Members will be asked to present a picture ID showing their name and current address for verification. The membership cardholder must be present whenever the membership or guest privileges are used.

With a Senior Grandparent membership, it is our policy that both members listed on the card be grandparents and one grandparent must always be present when the card is used; therefore the membership card cannot be given to an adult child or the grandchild to use.

Children age 12 to 20 years old living in the member household may use the card with a note from their parent and some form of identification (driver’s license or school ID). Children under the age of 12 must be accompanied by an adult 16 or older. Children cannot use the card to bring guests outside of the family. For membership categories that offer guest privileges, the cardholder must be present whenever guest privileges are used and the guest privileges will be recorded accordingly.

We require that your membership card and photo ID be presented to protect the value of the benefits of your membership and prevent abuse of these exclusive privilege's.

No, these guest admissions cannot be used without a named member present. These add-ons cannot be used by a caretaker using your membership.

No, the Experience Package is a Membership benefit and cannot be purchased for non-Zoo members to use.

It is valid for the length of your membership.

Experience Package benefits are valid only for those family members and guests covered under your membership category.

Your package is effective immediately. You can print your email confirmation as your temporary card or stop by the Membership Sales window for a temporary card listing your membership category and package add-on. It may take up to two weeks to receive your new membership card or updated digital membership card.

No, the Experience Package is valid only for the specific individuals covered under the membership. Members cannot substitute a friend or relative, nor can the package be transferred to another member.

Because the rides and Giraffe Feed are tied to your membership card, we require that your membership card and ID be presented to protect the value of these benefits and prevent abuse.

Train and carousel rides: Present your membership card at the Safari Railway, African Carousel or Lights Before Christmas rides to redeem rides for the individuals in attendance that are covered under your membership.

Giraffe Feed: Present your membership card at the Feed Deck in Africa for a family bucket.

Barnyard Feeds: Present membership card at cart or attendant at the Nancy L. and Martin Davidson Barnyard. Exhibit operates seasonally 10 a.m. - 4 p.m. Call 419-385-5721, ext. 6002 for availability.

Little Boo and Pumpkin Path: Reservations are required for both Little Boo and Pumpkin Path. Reserve your free admission tickets in advance for all children covered under your membership at toledozoo.org approximately four weeks prior to event dates.

Ride operation is seasonal and based upon weather conditions. Please contact the Zoo at 419-385-5721, ext. 6002 to check availability.

Yes. You will need to send a note, along with your membership card or email confirmation, giving your caregiver permission to use your membership and Experience Package. Only one caregiver and your children receive Experience Package benefits. Caregiver privileges do not apply to Single and Senior Grandparent levels.

The Toledo Zoo & Aquarium will be offering an upgraded digital membership card option which can be downloaded and saved to your digital wallet. In addition to being more environmentally friendly, going digital means you never have to worry about forgetting your membership card, and, it helps you to access your membership card faster! After joining or renewing your Zoo membership, you will receive an email within 72 hours with a link to download your card. Please ensure you wallet settings are set to allow for automatic updates for when you renew your membership.

All members who do not request a physical card, will receive a digital card by default. If you have not received an email with a link to access your card please visit https://connect.toledozoo.org/ or contact the membership team at 419-385-5721, ext. 6002 or membership@toledozoo.org.

iPhones have a native app called Apple Wallet.

Downloading in Apple Wallet:

• Open the email directly from your phone
• Tap on the "Download Membership" button
• Click on "Add to Wallet"
• Click "Add."  Your digital membership card will automatically download to the Apple Wallet app.
• Go to your Wallet app and view your digital membership card!
• If you are having trouble accessing your Wallet, swipe down on your home screen to activate the Search function. Type "Wallet" into the search bar. Then, tap the Wallet icon that appears under the "Applications" header. From there, you will be able to access your digital card!
• To view member benefits and additional info tap the three dots on the top right of your screen

If you have an Android device, Google Wallet is the preferred app.

Downloading in Google Wallet (Gpay):

• Make sure Gpay app is installed. You can download it from here.
• Open the email directly from your phone
• Tap on the "Download Membership" button
• Click on "add to Gpay"
• A preview will appear. Click on "Save to Gpay"
• In some cases, Gpay might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required).
• The card will be saved to Gpay and you will be able to access it from the Gpay app at any moment.
• Click “Details” at bottom for member benefits and additional details

If you are unable to use a mobile device to access your digital membership card, you are able to access and print your digital membership card from your desktop and use that in place of the digital copy.

Please contact the membership team at 419-385-5721, ext. 6002 or membership@toledozoo.org for support. We would be happy to assist!

Navigate to the “back of the card” by clicking the small icon on the bottom right of the card. Along with the specific membership benefits associated with your membership, you will also find a “Share Pass” button to send the card to your secondary member. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding photo ID upon entry to ensure that only named members are using your digital card.

Unfortunately, we cannot generate digital cards for add-on guests or caregivers. Simply have your named caregiver show a copy of your digital membership card by navigating to the back of your digital membership card and use the “Share Pass” button to send the card to your caregiver. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding note from a named member upon entry to ensure that only the named caregiver is using your digital card.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you will need to download Wallet Passes from the Google Play Store prior to downloading the card.

Yes. Your membership has tremendous value and we want to ensure that no one else is using your membership benefits.

Due to continuous iOS updates for Apple products, there has been instances where digital membership cards are not automatically updated within the 72 hour period. If you have recently renewed and your membership card has not updated, please see the below steps to regenerate your digital membership card. Please note these steps are only for Apple users.

Step 1. Locate your digital membership card in your Apple wallet. Click the three dots in the upper right hand corner.

Step 2. Scroll to the bottom of the informational page.

Steps 3. Click “Tap here to regenerate your card” and you will receive an email shortly after containing your updated membership card link. This updated card can then be saved to your Apple wallet for future use.  

If these steps do not update your digital card, please contact membership@toledozoo.org in order for us to troubleshoot further.